Welcome to ArtiCha, the Creative Organiser dedicated to serving professionals and individuals with high standards of professionalism.
ArtiCha operates under the trading name ArtiCha and is managed by Charlène Collet. Our website, accessible at www.articha.co, provides information about our services.
ArtiCha is fully registered in the United Kingdom (UK) as a sole trader with His Majesty’s Revenue & Customs (HMRC), and domiciled at 7 Inkerman Road, Eton Wick, SL6 2LE Windsor, England.
Email: hello@articha.co
These Terms and Conditions govern the relationship between ArtiCha (referred to as ‘the Company’) and the natural or legal person purchasing its services (referred to as ‘the Client’). By engaging with our services, the Client fully accepts these Terms and Conditions without reservation.
The Company reserves the right to amend these Terms and Conditions at any time by publishing the revised version on its website, where the latest version will always be available. The version in effect at the time of payment will apply; the Client will receive a copy with the service quotation.
For each project, the Company will provide a detailed breakdown of fees, expenses, travel, cancellation policies, and an outline of the service delivery process. The Client confirms that they have received sufficient information to ensure the service meets their needs.
The Company provides tailored organisational services for individuals and professionals, including home and office organising, time management, and productivity coaching.
These services involve consultations and bespoke guidance on sorting, decluttering, reorganising, and optimising living and working spaces, including digital environments.
A full list of services is available on our website. Please note that the Company does not offer cleaning, care services, or removal of large or heavy items. We can recommend third-party providers for these services, but the choice and responsibility for engaging them rest solely with the Client.
ArtiCha is proud to be fully compliant and recognised by the following bodies:
Charlène Collet, founder and manager, brings a wealth of qualifications, including a Bachelor’s degree in Corporate Communications and a Master of Sciences (MSc) in International Hospitality Management. Charlène is also a member of the Chartered Institute of Marketing (CIM), trained by the French Academy of Professional Organisers, and committed to Continuous Professional Development (CPD), including training in Corporate Sustainability, Project Management, and Coaching.
Through these qualifications and accreditations, the Company demonstrates its unwavering commitment to professionalism, compliance, and delivering the highest quality of service.
The Client can request a quote for the services. A fee may apply if a detailed assessment or inventory of the current situation is needed. Once the Client receives the strategic proposal and final quote, acceptance must be confirmed in writing, either via email to hello@articha.co or electronic signature. Acceptance of the quote implies agreement to these Terms and Conditions.
Our charges are bespoke and tailored to each Client’s unique project, and we always aim to offer options that suit the Client’s budget. Additional fees may apply for travel outside our reasonable mileage zone. We do not charge for VAT. The Company reserves the right to amend its prices at any time.
Invoices may be issued in instalments, including a deposit. Unless otherwise agreed, payment is due by bank transfer within 15 days of the invoice date. Failure to make payment by the due date will incur interest as per the Late Payment of Commercial Debts (Interest) Act 1998 (UK) or Article L441-10 of the French Commercial Code. This includes an 8% interest rate above the Bank of England base rate in the UK, or applicable penalties in France. A fixed penalty of €40 may also apply for collection costs. Non-payment will result in the suspension of ongoing services without notice.
Under UK Consumer Contracts Regulations, EU Directive 2011/83/EU, and Article L.121-20 of the French Consumer Code, the Client has a right to cancel within 14 days without providing any reason, except for services that begin with the Client’s consent, such as digital content delivery.
If the Client cancels a session less than 48 hours before the scheduled date, the deposit will be non-refundable. The Company will only cancel in case of unavoidable circumstances, in which case the Client’s deposit will be fully refunded. We will make every effort to reschedule any cancelled appointments promptly.
The Company is committed to maintaining the strictest confidentiality of all information receive from the Client during and after the service provision, whether these exchanges take place by email, telephone, videoconference, via instant messaging devices (SMS, WhatsApp, Messenger…) or face-to-face. Information will not be disclosed except as required by law in very exceptional and specific circumstances. We are happy to sign any further confidentiality agreements as required.
The parties undertake to keep confidential any information and documents of an economic, technical or commercial nature concerning the other party to which they may have access in the course of their relationship.
The Company is compliant with the UK Data Protection Act 2018, EU GDPR regulations, and registration with the ICO. For more information about your rights, please refer to our Privacy Policy.
Guided by our core values of Sincerity, Balance, Efficiency, and Pleasure, ArtiCha strives to build trustful relationships through respect, kindness, and authenticity, working diligently to achieve the Client’s goals and deliver immediate and lasting results. We will always perform services with reasonable care and diligence, according to the strategic proposal provided.
The Company provides professional advice and support in decluttering and organising; however, the decision to dispose of or retain items ultimately rests with the Client. The Company accepts no responsibility for actions taken based on our advice. Our method of working respects the following principles:
If our services may not fully meet the Client’s needs, we will recommend alternative solutions.
The Client will be the sole contact regarding the performance of services. The Client agrees to cooperate by providing all necessary data and content in a timely manner. The Client is responsible for ensuring that the premises are accessible and that any necessary arrangements are made to allow us to perform our services effectively.
The Client guarantees that all provided data and content, including visual, audio, and video materials, do not infringe on any third-party rights and that they have the legal rights and permissions to use and share this content. The Client will indemnify ArtiCha against any claims or damages arising from such data and content.
The Company will perform the services with reasonable skill and care but is not liable for any indirect, consequential, or incidental damages. We hold public liability and professional indemnity insurance with Westminster Insurance Ltd, with coverage up to £1,000,000. The Company is liable for any direct material damage resulting from its fault, and the liability is limited to the amount of the order in question.
We aim to deliver high-quality service. If the Client is dissatisfied with our service, they are invited to let us know as soon as possible by email at hello@articha.co. We will address and resolve any issues quickly.
The Company is the sole owner of the intellectual property rights to the services it provides.
All elements created by the Company, including documents, guides, exercises, and tools, are considered to be intellectual works and as such remain the sole property of the Company.
The Client is granted a right of use and exploitation of these services without the ability to transfer this right to any third parties without express permission from the Company.
The Company may mention references to the Client’s use of services in commercial and communication materials, provided explicit prior consent is obtained from the Client.
The Company is not liable for failure to perform any obligation due to force majeure. Force majeure includes events beyond control, such as natural disasters or pandemics, as defined by Article 1148 of the French Civil Code and UK law. The Company will notify the Client as soon as possible if such an event occurs.
These Terms and Conditions are governed by the laws of England and Wales, and comply with relevant European and French regulations, reflecting ArtiCha’s dual business origins.
Any disputes under these Terms and Conditions will first be addressed through reasonable negotiation to resolve the matter amicably. If necessary, the disputes will be submitted to the competent courts. Mediation may also be pursued if necessary.
Either party may terminate the agreement under specific conditions, with applicable fees or charges detailed in the agreement.
